Refunds are only offered to customers that receive the wrong items or damaged items.

If any of these apply, please contact us at chrisjacoubart@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Yes, we offer exchanges and reshipment of damaged/faulty products only. 

Please email us at chrisjacoubart@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

All sales are final.

We don’t offer returns but if there’s something wrong with your order, please let us know by contacting us at chrisjacoubart@gmail.com!

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days